Refund policy
Return & Refund Policy
At Gatral Gems, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You may return eligible items within 30 days of receiving your order.
Return Eligibility
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- All certificates, tags, and accessories must be included.
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized jewelry
- Rings resized at the customer's request
- Items showing signs of wear, damage, or alteration
- Gift cards
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.
Approved refunds are processed within 3–5 business days to your original payment method.
Shipping fees (if any) are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photographs of the product and packaging.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or an incorrect product was shipped.